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I think the mortgage process started out a bit bumpy, but it got better by the end. I understand it's a quantity game in which NJ Lenders makes more money on processing more mortgages, but at times we felt quite rushed. At other times, we just felt like a number to NJ Lenders - simply: just another plain old customer (which we are) doing business with some corporation. It lacked a personal touch. Overall it was fine, sorry to ruin your NPS by giving you a 7, but I think that number is accurate.
I have worked with rob for about 1 year now house hunting for my first home and it has been a tough year. Through all the headaches rob was always able to calm me and be a positive outlook on the whole experience! He's always been very helpful and quick with anything I've needed. It's truly been a pleasure working with him and I will continue to in the future.
The level of professionalism, excellent communication and attention to details, resulted in a smooth transaction. Thank you for providing me with great service.
Overall good communication and responsiveness. Pleasure to work with!
Clearly defined, fast, painless process. I was always kept well informed of the status as each step in the process. It could not have been easier.
We have worked with NJ Lenders multiple times and have been very happy with our experience.
Walter and his team are very responsive and knowledgeable. It made the refinance very easy.
This mortgage process was by far the best I have experienced. It went extremely smooth and Jim was always on hand to answer any questions I had along the way. I was always notified what stage my mortgage process was in, and when it went to the next. This was extremely helpful. With other companies I have used in the past, this was not relayed to me which can be very stressful. I highly recommend Jim.
Lee found the best rate and completed our service quickly and efficiently.
Luke was a wonderful asset through the selling and buying process. It took us about a year to sell our home and buy another. During that time we explored all options and Luke took the time to meet with us when we were unsure of whether to sell or remodel. He gave us his honest advice and had us speak with other professionals. He helped us make the right decision and was really easy to work with during the buying process. We are now in our dream home! I highly recommend him!
Prompt communication, easy to use tools, easy overall process.
It is a great experience working with Steven Chenick who has a lot of patience, thorough knowledge and prompt responses. He provide detailed information of individual financial needs. We have worked with him about three years ago and refinanced at this time. He is willing to work with power of attorny and provides information regarding mortgage attorney upon request. Recommends to all my families and friends without hesitation.
Every step of the way was made crystal clear for us and gave us plenty of notice ahead of time to allow us to prepare documents and information. Luke made the experience very pleasant.
The entire team was excellent! Everyone was so helpful, detail oriented, and accountable. This team is tremendously talented and go the extra mile for customer service. Highly recommended and we couldn’t be happier! Thank you!